How We Work

An ordinary inquiry moves in three steps. Prices and response-time promises are not printed here, because those figures were not confirmed.

Three steps

1. Write — Use email or the contact page and name the topic. Do not attach identity documents or payment cards.
2. Mark the scope — A reply states what this pass includes, what it leaves out, and which material is still missing.
3. A written next step — The following action is one paragraph. If the scope changes, that change is another paragraph, not a spoken add-on.

A letter by itself does not create a service contract.

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